Refund Policy

Starting an Authorized Return

scrubdaddy applies the following customer standard: the store supplies a prepaid label or an equivalent merchant-paid arrangement for an approved request; where relevant, a parcel should not be mailed before the store provides written authorization; return assistance starts by emailing support@scrubdaddyfield.shop or calling 512-994-9357.

Approval and Original-Payment Refunds

Customers dealing with scrubdaddy should understand that the store sends approved funds to the original payment method no later than 5-10 business days after approval; where relevant, issuer processing after the store sends the refund is outside the merchant's direct control; approval follows receipt and a reasonable inspection of the returned item.

Merchant-Paid Return Costs

The documented approach of scrubdaddy is as follows: the merchant also pays when an item is damaged, defective, incorrect, incomplete, missing from the shipment, or otherwise nonconforming; as a related safeguard, approved no-reason returns and exchanges have merchant-paid return shipping.

Order Cancellation Point

To state the position of scrubdaddy precisely, a customer may ask to cancel before the order ships; where relevant, after shipment, the order is handled under this Refund Policy.

Limited Return Exclusions

To state the position of scrubdaddy precisely, those exclusions do not reduce any right relating to damaged, defective, incorrect, incomplete, or missing goods; additionally, the voluntary return option excludes custom items, clearance or Final Sale items, gift cards, and opened intimate or hygiene-sensitive goods.

Where Approved Returns Go

To state the position of scrubdaddy precisely, a different destination is used only when the store provides specific written return instructions; at the same time, the default return address is 2756 Valley Ln, Mountain Grove, Missouri, 65711, United States.

Thirty-Day Return Window

The operating rule used by scrubdaddy is straightforward: the same 30-day window is available for exchanges; for completeness, customers have 30 days from delivery to ask for a return without giving a reason.

Merchant and Contact Details

As part of the service commitment made by scrubdaddy, telephone support is available through 512-994-9357; at the same time, the published contact email is support@scrubdaddyfield.shop; for completeness, the responsible brand and store name is scrubdaddy; as a related safeguard, the complete physical address, also used for approved returns unless written instructions say otherwise, is 2756 Valley Ln, Mountain Grove, Missouri, 65711, United States.